Shipping policy
Where we ship
Noventey ships worldwide. The United States, the European Union, the United Kingdom, Canada, Australia and New Zealand are all served directly. If your country is not available at checkout, we do not currently ship there.
Processing time
Orders are processed within 1–2 business days. Orders placed on weekends or US public holidays begin processing the next business day.
You will receive a confirmation email as soon as your order is placed, and a second email with tracking as soon as it ships.
Delivery time
Standard delivery takes 3–7 business days after processing.
Total time from order to doorstep is therefore roughly 4–9 business days (1–2 days processing plus 3–7 days in transit) — about one to two weeks.
Delivery times are estimates, not guarantees. Customs inspections, carrier delays, severe weather, and peak periods such as Black Friday and Christmas can add time. If your order is running materially late, we will contact you — you should not have to chase us.
Shipping cost
Shipping cost is shown at checkout before you pay. Where an order qualifies for free shipping, that is stated on the product page and applied automatically.
We do not add surprise fees at the final step.
Tracking
A tracking number is emailed to you when your order ships. Tracking can take 2–5 business days to begin updating after you receive it — this is normal and does not mean the parcel is lost.
If tracking has not updated for more than 10 business days, email us and we will investigate with the carrier.
Customs and import duties
Orders delivered inside the United States are not subject to import duties. Orders delivered inside the European Union are printed and shipped from within the EU, so no import duties or customs charges apply to them either.
For any future international destination, the recipient is responsible for any customs duties or import taxes charged by their country. We cannot predict or refund these charges.
Wrong address
Please check your shipping address carefully at checkout. If you notice an error, email us within 12 hours of ordering and we will correct it if the order has not yet shipped.
We cannot recover a parcel delivered to an address you supplied incorrectly, and such orders are not eligible for a refund.
Lost or damaged parcels
If your parcel is confirmed lost by the carrier, or arrives damaged, contact us with your order number and — for damage — a photo. We will send a replacement or issue a full refund. You choose which.
Split shipments
An order containing several items may arrive in more than one parcel, and they may not arrive on the same day. You will not be charged extra for this.
Questions: info@noventey.com — we reply within one business day.
Noventey is operated by LUMIXIA LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.