Refund policy

30-day returns

You have 30 days from the day your order is delivered to request a return for any reason.

To be eligible, the item must be in the condition you received it — unused, undamaged, and with any original packaging where practical.

How to start a return

Email info@noventey.com with:

  • your order number
  • the item you want to return
  • a one-line reason (this helps us improve — it does not affect approval)

We reply within one business day with instructions. **Do not send an item back before contacting us** — returns sent without instructions may not be traceable to your order, and we cannot refund what we cannot identify.

Damaged, defective or wrong items

If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with your order number and a photo.

We will send a replacement or refund you in full, whichever you prefer, and you will not pay return shipping. This is our error, not yours.

Refunds

Once your return is approved, your refund is issued to the original payment method within 5–10 business days. Your bank or card issuer may take a few additional days to show it.

We refund the full price of the item. Original shipping charges are refunded only where the return is due to our error.

Return shipping cost

  • Our error (damaged, defective, wrong item): we pay.
  • Change of mind: you pay return shipping.

For lower-value items we will sometimes simply refund you without asking for the item back — if that applies, we will say so. It is not a trick; return freight occasionally costs more than the product.

Cancellations

You can cancel for a full refund any time before your order ships. Once it has shipped, treat it as a return under the terms above.

Email us as soon as possible — orders are processed within 1–2 business days.

Items we cannot accept back

  • Items returned more than 30 days after delivery
  • Items damaged through misuse rather than in transit
  • Gift cards

Late or missing refunds

If your refund has not appeared after 10 business days, check with your bank or card issuer first, as processing times vary. If it still has not arrived, email info@noventey.com and we will chase it with the payment processor.

Questions: info@noventey.com — we reply within one business day.

Noventey is operated by LUMIXIA LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.